A Responsive and Ready Help Desk

How long do you wait for tech support?

When things go wrong with IT equipment and services, you need help right away. You want to place a service call and that it will worked on as soon as possible. You also want the technician to follow up, making certain the issue is really fixed.

BPI Information Systems will respond within the time period we have agreed to. We will work on the service issue until it is resolved.

Our customers make service requests by phone, email, or through our online ConnectWise customer portal. Our technicians have access to all of the IT information BPI maintains about your company.

We understand the common problems people have with IT service providers. BPI sets itself a higher standard. We train our help desk and field engineers to:

  • Pause and carefully listen to the person requesting service
  • React with urgency, meeting our service-level agreement
  • Use their experience and skills to troubleshoot and plan to address the problem
  • Escalate quickly if a problem requires a higher level of skills
  • Explain the problem and the steps taken to solve it in plain language

To learn more about our customer-focused help desk support, contact BPI today.